IT Technician – Level I

Encino, CA

Full Time

Operations Department

Entry Level

Position Summary
We are seeking an IT Technician – Level I to join our team of dedicated professionals. This position can be based out of Encino on a hybrid basis. The IT Technician – Level I is responsible for assisting the IT team and end users.

Primary Responsibilities

Provide tier I technical assistance and support for incoming concerns and issues related to systems, software, and hardware
Install, make changes, and repair basic computer hardware and software
Follow up on outstanding requests and ensure timely resolution
Document customer interactions
Onboard new employees using the standard provided guidelines
Escalate issues to the next tiers
Review and release held emails in the Mimecast system
Fill paper and checks for all printers in office
Organize and maintain a clean work environment
Some physical lifting required of equipment
Other projects and duties as assigned

Qualifications

High school diploma or GED is required
Associate's degree is preferred
A+ or Computer+ certification with 1+ years experience in a similar role is preferred
Strong knowledge of Microsoft Windows Operating System, as well as current Microsoft Office Suite
Ability to work with all office equipment - including printers, fax machines, video, and networking equipment
Strong verbal and written communication skills
Strong customer service skills
Strong interpersonal skills to create and maintain a trusting relationship with staff and clients
Must be able to lift and carry up to 50 pounds

About Gelfand, Rennert & Feldman
Founded in 1967, Gelfand, Rennert & Feldman ("GRF") is a leading full-service business management firm for an exclusive assortment of entertainers, executives and select high net worth individuals. Our 30 partners and over 600 staff members deliver comprehensive financial services in the fields of music, motion pictures, television, sports, literature, and other creative and performing arts. Our firm has offices in Los Angeles, New York City, Nashville, San Rafael, Wilmington, and London.

This is a non-exempt, overtime eligible position. The annualized base pay range for this role is expected to be between $50,000 - $55,000. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual bonus and a comprehensive benefits package. Candidate information, including education and work experience, is verified upon an offer of employment. Falsification of application information may be grounds for denying employment.

Gelfand, Rennert & Feldman is an Equal Opportunity Employer.

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Gelfand, Rennert & Feldman does not currently offer visa sponsorship nor visa transfer as part of employment. Are you legally authorized to work in the United States without restriction or sponsorship/transfer of visa?*

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Thanks for visiting the GRF Careers Page! You may review our open positions and apply to the positions that match your qualifications. Don't forget to visit us on Linkedin!

IT Technician – Level I

Apply for this position

Thanks for visiting the GRF Careers Page! You may review our open positions and apply to the positions that match your qualifications.

Don't forget to visit us on Linkedin!